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Digital Customer Experience Leaders.

Customer Care

We are strategic partners of large companies managing their voice and user experience in every channel through our Customer Care service.

9 out of 10 customers recommend us.

In an omni-channel world, we add real value to large companies requiring a Contact Center BPO solution to relate with their customers.

Main tasks

Multi-channel Management of customer relationships.
Customer Experience with artificial intelligence.
Account activation and maintenance, dispute resolution and claim management.
Loyalty, accreditation and reimbursement programs.
Cross selling or “upselling” on incoming calls.
Tier 1 and Tier 2 Technical Support Service.
Tier 1 and Tier 2 Help Desk Support and operations.

Potential services:

A - Communication with the customer:

  • Commercial terms and conditions advising.
  • New product launches and advertising campaigns.
  • Operational terms and conditions advising.
  • Assistance with claims and queries.
  • Sales of specific products.
  • Tier 1 and Tier 2 Technical Advice.
  • Assistance with legal issues.
  • Customer loyalty and retention.
  • Satisfaction surveys.

B - Backoffice management

  • Receipt of technical cases requests.
  • Satisfaction surveys by email.
  • Management and closure of referred cases.
  • Redirection of cases to specific areas.
  • Contact with customers on particular requests.
  • Service-related industries (Mass Consumption, Telecommunications, Finance and Insurance)

Service-related industries: Mass Consumption, Telecommunications, Finance and Insurance.