The fundamental pillar of our company is the staff that works day after day and makes our strongly desired project possible.
For that reason, at Apex we take care of our people, and we constantly plan and design strategies to suit their needs.
Highly qualified personnel
We select the best bilingual professionals, and those having an excellent aptitude in interpersonal services.
The personnel we hire are constantly trained by our company under specific training programs aimed at achieving the best performance level required by customer service representatives.
Acknowledging different ways of expression creates empathy and cultural affinity during communications with end-users.
 Language Training
In Apex we provide intensive training in English through the School of Languages of the Universidad Nacional de Córdoba (National University of Córdoba), offering a course especially designed to meet the needs of our personnel, and targeted at providing customer service. Classes are focused on oral expression, fluency and accent neutralization.
Technological Training
For customer service representatives involved in offering Help Desk and Technical Support services, we have entered an agreement with the Universidad Tecnológica Nacional (National Technology University) so this entity teaches a course on "IT Essential I-Hardware and Software" provided by Cisco Systems. The course gives our representatives the tools to offer a highly qualified service to the customers of the companies that constantly choose us.
Corporate Training
Initial training is offered jointly by our company and our clients in order to provide our representatives with the necessary knowledge to operate the company's systems, so that they feel identified with the client company's corporate culture and give excellent service to each one of their contacts.
We have developed different programs and processes to take care of our staff; among these we find:
Continued improvement programs.
Detection of personal needs.
Motivation strategies.
Improvements in the work environment.
Recognition based on achievements according to previously set targets.
Bonus plans to give agents and supervisors the opportunity to increase their regular salary
according to their performance.
Career plan within the organization to give each employee the opportunity for personal growth and
fulfillment of their professional aspirations.
At Apex we enjoy one of the lowest job attrition levels of the Contact Center industry.
 Testimonials
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