Outsourcing Help Desk services in Argentina is becoming an increasingly common practice. One of the main reasons is the high educational level as well as the quality of the human resources available in the country. Current trends show that American companies are progressively outsourcing their help desk and software development services to Argentina.
Through highly qualified personnel, we meet requirements and provide solutions related to Information Technology and Communication: servers, printers, hardware and software configuration, automated teller machines, communication equipment, etc.
In the technical support scenario, we center our attention on end users, providing them with solutions and teaching them to use the different tools; while in the Help Desk one, we focus on company employees and members to assist them in the use of technological products and internal communication systems.
Timely and accurate responses
We are aware that different inconveniences or requirements may influence negatively the way end users of technological products and services perceive these products. Therefore, Apex offers high quality Help Desk and Technical Support services that ensure accurate first call resolutions.
At Apex, we provide solutions according to international standards, supported by our experience as the top provider of each of our clients.
Our technical personnel, trained by Cisco Systems in "IT Essential I- Software and Hardware," work in direct contact with the end user, providing timely and accurate responses.
At Apex, we offer Level 1 and 2 Bilingual Services for Technical Support and Help Desk, 24/7.
 Customer Service
Help Desk and Technical Support
Back Office
Outsourcing of inbound calls
Strategic services
|
|
